Pengaruh Implementasi Pelayanan Mandiri Dan Mesin Pesan Berbasis Short Messag…

The implementation of an self service and SMS-based message machine is an innovation in the University of Riau library services. Some previous studies have partially proven that innovation influences service quality and / or user satisfaction. This study aims to examine the effect of the implementation of a library self-service machine (the concept of Human Computer Interaction) and the impleme…