Analisis Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Dan Loyalitas Na…

This study aims to analyze the effect of mobile banking service quality on customer satisfaction and loyalty. The effect of satisfaction on customer loyalty and the influence of the quality of mobile banking services on customer loyalty is mediated by customer satisfaction. The population in this study, all mobile bank customers in Bank Tabungan Negara as many as 29,307. Sample in this study we…