Sapta Pesona is a condition that must be realized in every tourism product so that it can attract tourists to visit an area. One of the attractions that tourists visit is low so that it requires the application of Sapta Pesona in the Sakai tribe traditional house, Kesumbo Ampai Village, Bathin Solapan District, Bengkalis Regency. Therefore this study aims to determine the application of Sapta P…
Promotion is a way of communicating that is usually done in an organization whose purpose is to attract potential customers to buy products and services that are sold or offered. This study aims to determine the implementation of the promotion of Guruh Gemurai Waterfall Attraction by the Tourism and Culture Office of Kuantan Singingi Regency and analyze what are the inhibiting and supporting fa…
Hotel is a commercial business that open for public which offers service and has three public facilities which are accommodation, food and beverage service departement is one of the most important part in hotel operational because in many occasions at hotel usually there will be a time to serve food and beverage in between time. Often times while serving food and beverage the waitress who were …
The city of Batam is a city with a geographical location that is directly neighboring to Malaysia and Singapore, thus encouraging the Riau Islands provincial government to provide various facilities and infrastructure such as hospitality. A large number of hotels make hotel management compete with each other in providing good services to their customers. In this case the Travelodge Hotel takes …
The purpose of this research is employee satisfaction Food and Beverage Service Department in work and efforts to improve employee job satisfaction Food and Beverage Service Department in Hotel Pangeran Pekanbaru. Which consists of five dimensions which are jobitself, reward, promotion, superiors, and co-worker.The research method used in this research is descriptive quantitative method.The pop…
This study aims to determine the implementation and inhibiting factors of food and beverage promotion strategies in attracting guests at the Emerald Garden International Hotel Medan based on the marketing mix theory by Philip Kotler namely, Advertising, Personal Sales, Public Relations, Direct Marking and Sales Promotion. Food and beverage department is a department that is absolutely necessary…
This study aims to determine the application of temporary food storage standards (parstock) in the section of kitchen Fox Hotel Pekanbaru. Food ingredients are divided into two namely Perishable and groceries materials, storage of both materials must be applied continuously starting from the type of room and stroge equipment, temperature in terms of storage hygiene, food labeling, the method u…
Many hotels in Indonesia are innovating to improve service quality. Hotel Novotel Pekanbaru is one of the four-star hotels that are of international standard, Hotel Novotel Pekanbaru is still considered lacking in providing quality service. Because, there are still some complaints experienced by the guests related to the services provided by the Front Office Department Hotel Novotel Pekanbaru. …
Hospitality is a commercial business that provides accommodation facilities such as lodging and food and beverage service facilities. Hospitality industry is a commercial industry that operates in the field of services that is very influential on the development of tourism in Indonesia. Personal hygiene is an effort made by someone to maintain and care for their health by maintaining individua…
The rapid development of the world of tourism is not only marked by the number of tourist attractions but also can be marked by the number of new hotels built in various cities. A good hotel is judged by the good or not service provided. Good and bad service determines whether or not many complaints are given by guest. The complaints is given by guests must be resolved by the hotel staff, espec…
This research aims to determine the digital marketing strategy of Wisata Dakwah Okura. This research uses qualitative methods which are able to explain phenomena through data collection through observation, interviews and documentation. Every data obtained by the author is then collected, processed and clearly explained using language that is easy to understand. Data collection techniques by me…
This study aims to determine Consumer Segmentation at PT. Veronicca Putri Meutuah Tour and Travel Pekanbaru. The population in this study were consumers who bought flight tickets in the 2016-2019 purchase period, totaling 14,318 tickets sold. The number of samples used was 100 people using the Slovin formula. Data collection was carried out using qualitative descriptive methods using …
Based on field observation there are some problems concerning the management of Mosque Agung Madani Islamic Center Rokan Hulu regency which is management of Mosque Agung Madani Islamic Rokan Hulu tourism object is not good. It deservase the attention of the government to be more active in the management of Mosque Agung Madani Islamic Center Rokan Hulu. The purpose of this research is to know th…
The development of the world of travel agents in Indonesia is inseparable from the role of Hajj and Umrah travel. Promotions that are considered strategic to attract the attention of prospective customers they have. One of the influential Hajj Umrah travel in Pekanbaru is PT. Silver Silk Tour and Travel Pekanbaru. This research aims to find out Umrah tour packages and consumer responses to the …
The background of this research is the phenomenon of the Religi tourist attraction of the Great Mosque of Madani Islamic Center Rokan Hulu specifically related to attractiveness. Specifically this discussion is about what is the pre-eminent attraction in the great Mosque of Madani Islamic Center and the management constraints faced by the great Mosque of Islamic Center. The research method that…
Hotel include business presses on sales of service. One of the activities undertaken by the company to achieve sales goals is to implement good and efficient service to consumers. Without this kind of service efforts to increase sales volume is very difficult because of the many and tight competition that occurs today. This study aims to find out how the quality of service Grand Jatra Pekanbaru…
Angsana Resort and SPA Bintan is one of the premium resorts under of the Banyan Tree Holding Limited. Angsana Resort and SPA Bintan has the most complaints among other resorts under Banyan Tree ownership. This is caused by service quality of Receptionist that have not been perfectly implemented in the Front Office especially. This research was conducted to find out whether the service quality o…
The tour can not be separated from the existence of a tour leader, so the tour leader is required to be able to assist tour operators in handling guests while on the trip. Which later can serve the wishes or needs of these guests. Therefore, this study was conducted to determine the perceptions of tourists towards tour leaders in Cv Bilava Tour Riau Pekanbaru. This study uses quantitative descr…
Bengkalis has tourism potential such as nature tourism, cultural tourism, religious tourism and historical tourism. The Colok Lamp event was held on the 27th of Ramadan until Lebaran night. Therefore, this study was conducted to find out how the Promotion Strategy carried out by the Bengkalis Regency Disbudparpora in the plug light event in Bengkalis Regency so as to increase the number of tour…
The purpose of this study was to determine the response of respondents to the promotion of the implementation of the Forest Park attractions Sultan Syarif Hasyim II by using the promotional mix consists of advertising, sales promotion, personal selling and public relations. This study uses the theory Yoeti ( 1996:186 ). This theory divides the promotion mix with 4 categories of advertising , s…