The purpose of this research is to know how the factors that influence employees performance at Dinas Kebudayaan dan Pariwisata Kota Pekanbaru and what is the most dominant factor that influence employees performance at Dinas Kebudayaan dan Pariwisata Kota Pekanbaru. This research used descriptive qualitative method to analyze the problem. The sample of this research are consist of 40 respond…
Taking order merupakan bagian dari pelayanan yang sangat penting. Karena melalui taking order pramusaji dapat mengetahui keinginan dan kebutuhan tamunya. Penelitian ini bertujuan untuk mendeskripsikan pelaksanaan prosedur taking order dan untuk mengetahui hambatan taking order oleh food and beverage service pada Spice Restaurant Nirwana Gardens Resort Bintan. Penelitian ini mengguanakan metode …
Grand Rocky Hotel Bukittinggi is one of the 4-star hotels in the Bukittinggi. High competition and ups and downs of occupancy rates in the last 4 years makes the company must have a strategy to maintain the occupancy of consumers so that each year purchasing decisions increase. This research was conducted to determine the effect of facilities on consumer purchasing decisions. This study uses a …
Welcoming guest by the receptionist is one of the services provided hotel to the satisfaction of the guests while staying at hotel. Welcoming guest by the receptionist give a good or bad impression of the first and last hotel service for their guests. Welcoming guest is part of the most basic guest needs. This research was conducted at a four-star hotel (****) at Niagara Parapat Hotel in Simalu…
The development of the hospitality industry in the city of Pekanbaru is currently growing, we can see this from the many hotels in the city of Pekanbaru. Batiqa Hotel is one of the three-star hotels (***) of the many star-rated hotels in Pekanbaru City. The number of hotels in the city of Pekanbaru resulted in very tight competition, the increasing competition in controlling the market, requiri…
Lake Timbang Bunga pengantin is a natural lake attractions that has beautiful natural scenery. This lake is an area that has the potential to be developed into featured tourist attractions in Kuantan Singingi District. This research aims to describe the potential of Lake Timbang Bunga Pengantin. This study uses a qualitative method with a descriptive approach. Data collection is done by observa…
Tourism Potential is every that can be utilized as an ability and needed for business and tourism develoopment, so as to increase tourist arrivals in the tourist attraction. The reseacrh aims to determine tourist of rating in The PLTA lake Koto Panjang Kampar Regency .This study used a descriptive quantitative method to examine problems in the lift. The samples in this study were 100 respondent…
The study aimed to determine Bujang Dara role and activities Riau Province consideration of the author in using this method of qualitative methods are able to explain the phenomena throuht the collection of data obtained throught interviews. Any data rhat can be processed and clearly defined using a languange that is easily understood. This method does not use the sample population, becauseif t…
Research this aiming for knowing implementation task and constraints faced by umrah tour leader on when tour. Research this use method qualitative with approach descriptive for describe circumstances really is with way collect information data in the field. As for key informant inside research this is 1 Branch Maneger which doubles as Umrah tour leader, and 1…
Marketing communication is an activity that helps guests in making decisions and of course there is a process of influencing the choice of prospective buyers. Therefore travel agents must have marketers who are capable of communicating with guests, so guests will be influenced to buy packages from companies, especially sales marketing. This study aims to determine guest responses about the appl…
ABSTRAK Pangeran Hotel is a hotel located in Jalan Jend. Sudirman Pekanbaru. Pangeran Hotel is a hotel located in the city center so it is a strategic location in the city of Pekanbaru. The purpose of this research is to know the performance of Room Boy Pangeran Hotel, Pekanbaru and this research use qualitative with a descriptive approach to know the problems that exist in the room boy prince…
ABSTRACT Batam is a city that has many tourist destinations and accommodations such as hotels and resorts, one of which is the 3-star KTM Resort, which is located at Colonel Soegiono, TanjungPinggir, 29432 Sekupang, Riau Islands, Indonesia. KTM Resort was established in 2002 and the name of the KTM resort was taken from the name of the owner of KTM namely "KOH TIAT MENG" but, on September 7,…
ABSTRACT This research aims to determine the quality of reception services at Grand Elite Hotel Pekanbaru. This research uses quantitative methods to examine the problems raised. The samples in this study were 50 people using accidental sampling technique. While the data collection techniques in this research used the method of distributing questionnaires, observation, and interviews. The mea…
This research was conducted to find out more about the attribute facilities at Grand Elite Hotel Pekanbaru and to find out guest responses to attribute facilities at Grand Elite Hotel Pekanbaru. The research method used in this study is a quantitative method to examine the problems raised. The sample technique used is a sampling technique based on chance. The samples taken were 50 respondents…
ABSTRACT The progress and development of a tourist attraction is always accompanied by good management methods. Among the most important is the management of visitors given attractions ranging from before visiting, during a visit and after a visit. Andalus Family Tourism is a tourist attraction that has its own way of managing visitors. This study aims to find out how to manage visitors in th…
ABSTRACT This research aims to understand if all five service quality dimension (tangible, reliability, assurance, responsiveness and empathy) could affect costumer satisfaction of Bellagio Restaurant at Grand Jatra Hotel Pekanbaru. This research utilize quantitative method to tackle the issue. The population in this research are every hotel guests who visits Bellagio Restaurant, meanwhile t…
ABSTRACT Currently the competition in tourism industry is getting tighter. One of the tour and travel companies which is named Pakem Tours Pekanbaru also faces an intense competition in Pekanbaru with various competitors bith online company and fellow tour and travel company. Therefore, this study aims to describe the marketing strategy (Segmenting, Targeting and Positioning) in Pakem Tours …
ABSTRACT This study aims to determine the Tourist Response to the natural tourist attraction of the Sultan Syarif Hasyim Forest Park in Siak Regency. This research uses descriptive quantitative research method. There are 70 samples taken and determined by the researchers themselves based on Masri Singarimbun's Theory. Data collection techniques in this study used Observation, questionnaires …
ABSTRACT This study aims to determine the visitor's response to Product design Souvenir in the Bono Tourism Area of Teluk Meranti District. This research uses descriptive quantitative research method. There are 50 samples taken by accidental sampling. Data collection techniques in this study used observation, interviews, questionnaires and documentation. Likert scale is used to measure inter…